Shipping policy
SHIPPING - Shipping costs
Portugal: €5 | Portugal (Islands): 7€ | Spain: 7€
Europe Zone 2: 15€ (Germany, Austria, Belgium, Slovakia, Slovenia, France, Greece, Netherlands, Hungary, Ireland, Iceland, Italy, Lithuania, Czech Republic)
Europe Zone 3: 15€ (Denmark, Estonia, Finland, Latvia, Malta, Norway, Poland, Sweden)
Rest of the World: (Except South America, Central America, East Asia and East Asia): Calculated at Check-Out.
DELIVERY
SIENNA offers two types of delivery for online purchases:
- Delivery at the address indicated by the customer.
- Order collection at our store is done from Tuesday to Friday 11:00 am to 7:00 pm or Saturday from 11:00 am to 5:00 pm.
In cases where the Customer opts for the transport service for delivery to the indicated address, it is ensured by our distribution partner - BATCH or CTT, depending on the case.
If you wish to submit a claim related to the unloading and/or delivery, this should be sent by email to the distributor, following the procedures stipulated by them.
For picking up orders in store, the customer will receive an email as soon as the order is available to be picked up ("Your order is ready for PICK UP").
DELIVERY TIME
For orders with delivery to the address indicated by the customer:
You should receive the order confirmation ready to be sent or collected within 4 working days after payment. If you have not received an email in your inbox, we recommend that you check your spam before contacting us.
ATTENTION: In peaks of high sales flow (ex: collection launches, party season, etc.) we are not always able to meet the 4 business day delivery deadline. If you have an urgent need to receive your order, please contact us via email at customercare@siennainspo.com. We are a small team but we help whenever we can :)
In case of orders sent to the indicated address:
Mainland Portugal: orders placed before 12h are delivered on the following business day; Orders placed after 12pm will be delivered within 48 business hours
Portugal Ilhas: orders will be delivered between 48h-72h business hours
Europe zone 2 and 3: between 6-8 working days.
Rest of the world: up to a maximum of 15 business days.
For pre-order items, the delivery time mentioned on the product page is the time frame in which we estimate to ship the items. Arrival at destination will always depend on location and delivery time.
In the event of a delay due to force majeure, SIENNA undertakes to inform the Customer and do its best to resolve the situation quickly.
For orders picked up at our store:
The customer will receive an email as soon as the order is available to be picked up at the showroom. Subsequently, you must schedule the collection at the link https://siennashowroom.as.me/
If for some reason you cannot attend the scheduled collection, you must notify us as soon as possible.
