Our orders are dispatched from our warehouse in Lisbon, by Batch.

Some specific items, such as Last Chance, for example, are directly dispatched from our office in Chiado.

Please remember that you will receive a confirmation email for your order. A second email will be send to let you know your order has been dispatched.

When you finish your purchase online you can choose whether you wish to pick it up at our store in Chiado or receive it at home.

Remember you have 14 following days after purchase to pick up your order.

After filling out all of your information, you will receive a confirmation email.

Pick up your order at our store located at Rua Garrett 19, Chiado. Opened everyday from 11h to 19h.

It is best if you double check your address prior to completing checkout.

If you do need to change your address and your order has not been shipped, please be sure to contact our customer service immediately by email customercare@siennainspo.com or calling us on +351 913 885 696.

For in stock items, they will be dispatched between 2-4 days.

The Pre-Order items will have the information in their description. The estimated time of delivery is usually two to three weeks, after the moment of purchase.

We want to ensure you receive your order correctly, but mistakes happen. In case you receive a wrong item or size, please send us an email at customercare@siennainspo.com.

For online purchases, customers are protected by the right of withdrawal, as provided by applicable consumer protection legislation.

The main rules are:

• Customers have 14 days to return an item without having to provide any reason.
• The 14-day period starts on the day the order is received.
• Customers must inform the seller of their decision to return the item within those 14 days (in the client area).

You can now return your items easily. Login directly on our website with your purchase email to ask us for a return.

[In case of exchange, request a return but write the name of the item and size in the NOTE field].

IMPORTANT: Only after receiving our APPROVAL EMAIL, you can place the flyer inside your return box with your order number filled in below and send it to us.

Your item/items available for return need to be in mint perfect condition. The tag must be on the piece and the piece must be clean and in unused condition.

If your piece is in perfect condition you can submit your request for a Return directly on our website.

We can deny a Return if you submit your request after the 14 days policy (without any prior contact to our customer care team).

Yes. We ship to several destinations outside the European Union. The available countries, shipping methods and respective costs will be displayed at checkout after you enter your delivery address.

The prices displayed on our website do not include any import taxes, customs duties, clearance fees or other charges applied in the destination country, unless expressly stated otherwise at checkout.

These charges are determined by the local customs authorities and are the customer’s responsibility.

Possibly. Orders shipped outside the European Union may be subject to local VAT, import taxes, customs duties and administrative clearance fees.

The amount depends on the rules of the destination country, the value of the order, the type of products purchased and the carrier responsible for delivery.

We recommend contacting your local customs authority before placing your order for more accurate information.

No. SIENNA does not control and cannot predict the exact amount of taxes, customs duties or clearance fees applied by the authorities in the destination country.

Any estimate provided by a third party should be considered indicative only.

The customer is responsible for providing the carrier or customs authorities with any information required to complete the customs clearance process.

The carrier may request additional documents, payment of charges or information such as the recipient’s tax identification number.

It is important to follow the tracking information and respond promptly to any request from the carrier.

No. The delivery times shown at checkout are estimated transit times and do not include possible delays caused by customs procedures.

Customs clearance is controlled by the authorities in the destination country and may extend the delivery time. SIENNA is not responsible for delays related to inspections, customs holds or clearance procedures.

f the required charges are not paid or the requested documentation is not provided, the order may be held, considered abandoned or returned to SIENNA.

If the order is returned, the refund will only be processed after the parcel has been received and inspected. Shipping, return, storage, customs clearance or other charges incurred by SIENNA may be deducted from the refundable amount.

The original shipping costs are non-refundable in these situations.

Refusing the order does not remove the costs associated with shipping and returning the parcel.

If the order is refused and returned to SIENNA, any costs incurred by the brand may be deducted from the refund, including transportation, customs duties, administrative fees and return costs.

No. SIENNA can only refund amounts paid directly to our store for products that are eligible for return.

Import taxes, customs duties, clearance fees and other charges paid directly by the customer to local authorities or the carrier are not refundable by SIENNA.

The customer may contact the local customs authority to check whether a refund of these charges can be requested.

The parcel must be clearly identified on the customs documentation as “Returned goods”.

It should not be declared as a new sale. We also recommend keeping the shipping receipt and tracking number until the return process has been completed.

Any fees or costs resulting from incorrect customs documentation may be deducted from the refund amount.

Yes. Orders shipped to the United Kingdom are subject to the procedures applicable to destinations outside the European Union and may be subject to taxes, customs duties and clearance fees.

No. All SIENNAINSPO orders are commercial transactions and must be declared using the correct product description and actual value.

We cannot declare an order as a gift, artificially reduce its value or alter any information in order to avoid taxes or customs duties.

Check the tracking information and verify whether you have received any communication from the carrier or customs authorities.

You may be required to provide documents, confirm personal details or pay taxes and fees. Should you need an invoice or any documentation related to your purchase, please contact us at customercare@siennainspo.com, including your order number.

A Pre-Order is a Pre-Sale that secures you the item in your right size right as we open the sale.

When we do receive stock in our Batch Warehouse or at our office, orders will be dispatched by chronological order before the item is available to the general public.

Yes, our Return & Exchange policies applies the same to our Pre-Order items.

Keep in mind, since we produce our Pre-Order items on demand we might not have stock available at the time of Return/Exchange of the same item.

Our usual sizes are:

TOPS: XS/S - 34/36 | S/M - 36/38  | M/L-38/40 | L/XL-40/42

BOTTOMS: XS - 34 | S - 36 | M - 38 | L - 40

BOTTOMS: XS/S - 34/36 | S/M - 36/38  | M/L-38/40 | L/XL-40/42

On our website, the payment methods are: Credit Card, Debit Card, Paypal, Apple Pay, Google Pay.

When a gift card is purchased online, it is sent by email immediately.

We send it to the email address provided as the 'Recipient email'.

Please know that each GIFT CARD is only to be used by the email provided, it can only be used 1 time.

Gift cards are valid for a term of 6 months from the date of purchase.

Our Gift Cards are available to use online and in store.

If you do enter the wrong size or color item and finish the purchase, please be sure to send us an email right away to customercare@siennainspo.com or call us directly at +351 913 885 696.

If the item still shows up on our website as sold out, we are still producing more unities of the piece, to be soon restocked.

If the item is no longer online, and you cannot find it, we won't be producing any more of the piece.

If you want to be updated on this be sure to click in the notify me button, subscribe to our newsletter or follow us on instagram.

If you don't receive a confirmation email after you finish your purchase and payment process correctly, it is ikely that you have placed your email incorrectly.

Please send us an email right away to our customercare@siennainspo.com with your name and number of purchase/items, so we can update your email information.

After your email is corrected, you will start to receive your order updates and will make the process of exchange and return available to you online.